The key role responsibilities are as follows:
• Takes end to end Ownership of ‘Application Support for Production Systems’ Issues resolution, system deployments, monitoring and associated compliance/certification testing, in consonance to mandated process/specifications requirements.
• Responsible for providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics, and network health monitoring. [Resolve L1, and act as a support for L2 issues]
• Responsible for execution of various compliances testing and financial systems certifications
• Responsible for Deploying applications on client system or production environment
• Responsible for Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level including installing and upgrading applications, and configuring systems and applications
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Product Engineering and/or Systems Engineering, or to higher level of expertise within organization, along with observations from investigative and diagnostic assessments made thus far with possibilities scenarios
• Supports root cause analysis and corrective, preventive action planning; and for documenting the learning from support experiences and escalated issues, to enhance the internal knowledge base, to continually
• Monitor and track production systems, anticipate and address potential issues before they become issues; also, be monitoring network performance and validating production systems logs proactively
• Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side
• Leverage problem solving skills periodically assess improvement opportunities in the workflows, and then work together in a small group to craft a pitch to present the idea to the decision makers, for accelerating continual improvements across functions Application & Systems Analyst
• Ensure that communications to key stakeholders are provided in a concise and timely manner
• Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time
General Requirements:
• B.Sc. – Computer Science, Information Technology or similar (BE/B-Tech. candidates
may also be considered)
• Additional relevant certifications in Java or similar, IT support, systems/networks, preferred
• Typical relevant experience of 1 to 3 years is required and male candidates preferred
• Good understanding of Databases like MYSQL, SQL, and J2EE application servers like Apache Tomcat; and working knowledge of basic network configuration
• Good organizational skills and a keen attention to detail
• Understanding of Deployment/configuration management
• Understanding of DevOps and Release process compliance management
• Understanding of network and systems management
• Understanding of Lean/Agile practices and well-known modelling languages such as UML
• Able to effectively influence and develop strong relationships with key stakeholders;
• Strong Interpersonal skills
• Strong MS – Office skills
• Natural aptitude for trouble shooting & problem solving
• Must be able to demonstrate a customer first approach to support
• Should be flexible to work in rotational shifts, as per the business requirements
Technical Competencies
• Linux – required
• Database (mySQL/ SQL/ Oracle) – required
• Tomcat – required
• Shell Scripting – required
• Basic Networking – required
• System Monitoring – required
• DevOps – highly desirable
• Lean-IT – desirable
